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Tuesday, March 3, 2015

Is Voip The Future Of Business Telephone Systems

By Earlene McGee


Technology keeps developing at a pace very difficult to keep up with. The internet, specifically, has revolutionised the way in which people communicate, shop and market their products and services. With this revolutionary new tools have come new challenges, however. Competition is incredibly ferocious and only companies with superior communication abilities can hope to stay ahead of the competition. Vancouver BC businesses, for example, have learned that they need state of the art business telephone systems in order to compete globally.

Telecommunications service providers have come a long way since those primitive days when it required an operator to establish a connection between exchanges. Modern PABX installations offer efficient communication. They can manage a large number of extensions and they offer users a wide variety of useful features such as call holding and voice mail. Many of these features have now become minimum requirements by those installing new exchanges.

PABX installations were revolutionary in their day but for many companies they simply do not offer a communications edge any longer. Its singe biggest drawback is the fact that users must be available at an extension in order to communicate. This means that users away from their desks are also out of touch. Callers are forced to leave messages and, of course, messages are not always correctly delayed.

PABX installations are costly. Large companies spend many thousands for separate installations at every one of their sites and at every regional office or shop. Maintaining multiple installations are also costly. Of course, the more installations there are the bigger the chance for breakdowns too. Then there is also the need to employ an operator at every installation. This all adds up to a very hefty communications bill.

VoIP service providers say that their solutions overcome all the drawbacks of PABX and that they offer features previously undreamed of. VoIP uses the internet as a communications platform and can therefore be used anywhere as long as there is access to the internet. The platform is hosted by the service provider, which means that the client always has access to the latest upgrades and features. Only one installation is required, regardless of how many remote sites the client have.

One of the biggest attractions of VoIP installations is the significant cost savings that can be achieved. Because there is only one single central installation, money can be saved on maintenance and capital outlay. Further savings are achieved because there is no longer any need to employ operators at each installation. It is even possible to access the network by using smart phones, tablets and laptop computers.

Savings are great but VoIP installations offer much more. Imagine being able to communicate from any geographical location, the ability to transfer calls to remote locations and a wide variety of features specially designed to make life easier and to improve productivity. Ultimately, VoIP not only saves money bit it offers clients the true freedom of being able to communicate whenever, wherever and from whatever compatible device.

VoIP will no doubt continue to make inroads against traditional communication systems. It offers superior features and it is cheaper. It may be possible for this service to become the standard communication method of the future.




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