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Thursday, January 7, 2016

Advantages Of Telemarketing For Small Business

By Donald Gray


Corporate entities usually use a wide variety of techniques to promote their products, services or business. Large businesses for instance utilize their massive resources in undertaking huge promotional campaigns through quality billboards and media commercial adverts. This locks out the small enterprises from reaching out the larger market especially when operating in a field where there are larger competitors. Consequently, this has led to the utilization of telemarketing for small business as an effective marketing technique.

This marketing strategy utilizes a telephone whereby on one end of the line is a telemarketing representative while on the other is a customer. Depending on whether it is inbound or outbound telemarketing either the customer or the telemarketer can be the initiator of the particular call to the other party. Companies that use this method to promote their products, services or themselves to customers derive a wide range of advantages as follows.

Most small enterprises are usually emerging companies trying to penetrate and capitalize on a particular market opportunity. Therefore, most of them usually have inadequate resources necessary in undertaking promotional or marketing activities. This technique utilizes limited finances in terms of operational overhead costs such as telephone charges and salaries for telemarketers. This helps to save money for a given enterprise that ought to be used in undertaking other activities.

Conventional marketing methods such as prospecting, whereby sales and marketing teams go to the field to convince potential customers are time consuming. Primarily this is because the sales personnel ought to drive to the desired location in an effort of accessing the targeted potential clientele. This is contrary to the telemarketing method, which allows telemarketer to call a considerable number of potential clients within a short span of time especially in the case of outbound telemarketing.

Customer loyalty and relationship are two important qualities for business growth. Companies are usually engaged into constant effort in trying to attain a certain level of both qualities. In this case, the small enterprises enjoy this benefit since they engage in more communication with their clients. Mainly this plays an important role in enabling the customers feel valued by the company in terms of their needs or wants.

Not all customers both potential and current or existing ones are located in the same location. Various clients are in far destinations, which are hard to reach in terms of lacking the finances to do so or accessibility problems. However, the use of telephone services allow quick access and reach to potential clients in those places without much effort.

This method allows great flexibility in operation since a company is in a position to learn more about the performance of a new product. This is because a company has personal or direct contract with the customers. Consequently, this strategy can be used can be used as an important tool for survey in an effort of getting to know what customers need from a certain product.

The sales volume of an enterprise rises. This is caused by certain advantages that come with this strategy including an increased retail traffic and sale appointments.




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